全国1+N复合型人才就业指导实用丛书·零售业英语

《全国来自1+N复合型人才就业指导实用丛书·零售业360百科英语》 是天津科技翻译出版公司出版的图书， ISBN是 7543319500

• 书名 全国1+N复合型人才就业指导实用丛书·零售业英语
• 出版社 天津科技翻译出版公司; 第3版 (2006年6月1日)
• ISBN 7543319500
• 重量 299 g

图来自书信息

　　平装: 249页

　　开本: 32开

　　条形码: 9787543319509

　　尺寸: 21.1 x 14.8 x 1.2 cm

编辑推荐

　　本书是商店服务人员训练各种实过务英语会话的必备指南360百科。本书引进国外最新资讯，简明扼要地为您解说百货商店如何运用各种售后服务及专业知识，每篇均有详尽顾生动的会话实况，并附深入浅出的中文解说。本书融合了服务英语的实用性、活泼性和专业性，帮助您迅速拥有英文听、说、写、读的实力，囊括了应对顾客的技巧以及百货业、店面、卖场、世界名牌等最新终普资讯去全遥，是您求职、入行、在职、进修的最佳助手。

内容简介

　　进村战坐职刚板额千原入21世纪以来，零售业、百货业与国际接危调程打轨船射炼颂的脚步日渐迅速。你在接待外国顾客时手足无措、张口结舌吗?你在发愁宽评题端念显胞治命测如何用英文介绍商品、讨价还价吗却屋东湖投积婷德怎象研?本书就是你最好的帮手--雅设灶55种零售业中最常见的情景对来自话任你选择!最恰当、最易学的英文表达让你立即上手!600多种常用表达语句，还有各种商品、专柜的常用词汇让你更专业!

　　本书可以让你轻松最地道、最恰当的英文表达，助你生意蒸蒸日上!

目录

年坚正微普级令必赵制　　PART A 接待基本会话Basic Usage

　　1.招呼用语/2

　　May I help you?

　　2.听不懂时的应付之道/5

　　Pardon me?

　　PART B 迎客须知Proper Treatment

　言修沉术　1.询问及回答防权顾客的意愿/12

　　Would you like to try it on?

　　2.要求顾客/16

　　Would you please take your shoes off in

　　the fitting roo免策践存导正文改m?

　　3.请的用法/19

　　Please.

　矿所府突去职游销雷　4.向顾客推荐/22

　　Shall I take your measurements，sir?

　　5.如何拒绝顾客/25

　　I'm 父材印些点顺居形当倒sorry we don't accept credit cards.

　　6.展示商品/29

　　Plea天华慢报上五构或直选析se have a look.

　　7.交易 /31

　　How much is it altogether?

　　PART C 推销用语 Suggestions about Sale

　　1.询问顾客预算、喜好/36

　　How much would you like to p黄乐呢办农油危住ay?

　　2.建议顾客颜色、式样/40

　　That 护呼否止color sure Iooks good on you.

　　3.建议顾客尺寸大小/43

　　I think it-s a little too small fory笑钢院若问钟ou.。

　　4.说明流行款式/48

　　T360百科his is popula路似超翻眼黑听然没料r now.

　　5.说明尺寸单位及限制/51

　　We use the centimeter in China.

　　6.说明材质/55

　　It's made of 100%cotton.

　　7.说明耐久性/58

　　Which wears better7

　　8.说明洗涤方整和颂法/61

　　How do you prevent discoloration?

　　9.说明存货/64

　　This is the l帮力审成可argest one we have in stock right now.

　　10.说明是非卖兵套品/69

　　It's not for sale.

　　11.说明订购事宜及所需时间/72

　　Shal 1 we order some more?

　　12.说明书及保证/76

　　We have a manual written in English.

　　13.运送须送物搞程备八只王货知(费用、日期等)/它松罗远室该但武距望集79

　　Would you like to have it delivered?

　　14.包装说明/84

　　Shall I gift.wrap it?

　　15.请求汇兑/87

　　Would you mind changing your money into RMB?

　　16.定金及余捆甩束款的说明/91

　　We have a cash.on-delivery system.

　　17.大拍卖时/93

　　They are all on sale.

　　1 .拒绝减价、肯踏谜柜小费/98

　　We can't give you any discount.

　　19.说明折扣限度/1 00

　　Our best Offer is 1O% off.

　　20.餐饮会话/1 03

　　May I take your order?

　　PART D 说明场所位置 Where the Situation is

　　1.层数及建筑物/110

　　It'S on the 3rd floor.

　　2.同楼的其他售货处/114

　　Where can I find stereos?

　　3.洗手间方向/119

　　Where's the lavatory?

　　4.电梯内/122

　　What floor,sir?

　　PART E 说明营业时间 Business Time

　　1.平常的营业时间/128

　　We open from 10:00 to 6:00.

　　2.不同的营业时间/132

　　Our restaurants are open till 8:00.

　　3.旺季的营业日/135

　　We're open everyday during the year-end gift season.

　　4.公休/1 38

　　Our regular holiday is Thursday.

　　PART F 进一步的沟通Further Communication

　　1.总机的电话应答/144

　　Hold the line，please.

　　2.柜台的电话应答/148

　　He is out at the moment.

　　3.其他电话应对/151

　　Hello.Would you mind speaking more slowly?

　　4.退货、退钱、换货的询问/158

　　Do you have the receipt?

　　5.修理的询问/163

　　It'S covered by warranty.

　　6.广播失物及小孩走失等/168

　　What does she look like?

　　7.免税品的处理/173

　　May I see your passport，please?

　　PART G 各式专柜会话Var。ious Departments

　　1.鞋类专柜/1 82

　　What does E or double E mean?

　　2.服装专柜/186

　　l think they are a little tight.

　　3.领带专柜/191

　　Can you select one for me that goes well with this suit?

　　4.宝石专柜/194

　　Is it genuine pearl?

　　5.西式瓷器专柜/200

　　It'S not made i n that pattern.

　　6.日式瓷器专柜/205

　　How about coasters or vases?

　　7.洋娃娃专柜/21 O

　　My friend wants to buy a doll whose head is made of porcelain.

　　8.玩具专柜/21 4

　　This is battery-powered.

　　9.礼品专柜/21 8

　　How about something like a Kimono?

　　10.汇兑地点/221

　　How come the rate is higher?

　　附 录 Appendix

　　百货日用品一览表/226

　　Commodities

　　商店用语/236

　　CommerciaI terms